• 1 Year Warranty Terms

    Effective August 21st, 2015

    Covered Product: Products purchased direct or through this website from CTC 3D Printer Sales LLC.

    Limitation of Damages In no event shall Electronic Battlefield Simulations (EBS), or CTC 3-D Printer Sales LLC, be liable for consequential damages for breach of this warranty. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to the buyer.

    Warranty Coverage Zhuhai CTC Electronics Co., Ltd. warrants the Covered Product to be free of all defects in material and workmanship for 1 years if plan is purchased. This warranty extends to the original buyer (only or and each successive buyer within the warranty period).

    Within the period of this warranty, Zhuhai CTC Electronics Co., Ltd. will repair or replace, free of charge; any part proving defective in material or workmanship. All warranty repairs and service must be performed by an authorized Zhuhai CTC Electronics Co., Ltd. technician, or at an authorized Zhuhai CTC Electronics Co., Ltd. service facility.

    All expenses related to replacing or repairing a defective part under this warranty shall be assumed by Zhuhai CTC Electronics Co., Ltd. except for the following expenses, which shall be assumed by the buyer:

    Shipping costs, Shipping Damage, OEM Parts to conform printer to oringinal specidication.

    Warranty Exclusions This warranty does not apply to any costs, repairs, or services for the following: 1. Service calls to correct the installation of the Covered Product, or to explain the usage of the product to the buyer. 2. Repairs necessitated by use other than normal home use. 3. Damage resulting from misuse, abuse, accidents, alterations, or improper installation. 4. Corrective work necessitated by repairs made by anyone other than a Zhuhai CTC Electronics Co., Ltd. authorized service technician.

    How to Obtain Warranty Service

    b. If warranty repairs are to be made at an authorized service center:

    The buyer should carefully pack the Covered Product, preferably in the original packing materials, and deliver it, together with a copy of the original purchase receipt and a description of the problem, to one of the following repair and service facilities, minus any user installed parts that will not be returned:


    CTC3D USA

    68 Pleasant St

    Salem NH, 03079

    USA

    Contact service@ctc3d-usa.com


    If the buyer sends the product by U.S. mail, we recommend that the buyer insure it and send it return receipt requested. We accept no liability for products lost or misplaced in shipment.

    Upon discovery of any defect, malfunction, or nonconformity in the Covered Product, the buyer may choose one of the following options for obtaining warranty service and repairs:

    (a) The buyer should carefully pack the Covered Product, preferably in the original packing materials, and deliver it, together with a copy of the original purchase receipt and a description of the problem, to:


    CTC3D USA

    68 Pleasant St

    Salem NH, 03079

    USA

    Contact service@ctc3d-usa.com


    If the buyer sends the product by U.S. mail, we recommend that the buyer insure it and send it return receipt requested. We accept no liability for products lost or misplaced in shipment.

    Warranty Registration

    We require the purchaser of this 3 year warranty to provide us with Proof of Warranty Purchase as well as ligitimate unmodified serial number sticker affixed to its proper location.

    Notice to Buyer

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. You have the right to bring any action at law or equity to resolve disputes concerning or to enforce the provisions of this warranty.

    If the buyer disagrees over either's performance under the terms of this warranty, the buyer may submit the matter for resolution to zhuhaictc@outlook.com. The buyer shall not be responsible for expenses incurred in submitting a dispute for resolution under the terms of this paragraph. The buyer is required to submit any dispute for resolution under this paragraph before pursuing any legal remedies to which he or she may be entitled.

    CTC 3D Printer Sales LLC

    68 Pleasant St., Salem NH 03079.

    We reserve the right to modify these terms without notice

    CTC Factory Warranty Policy